Delivery & returns


Click & Collect
FREE

ALL of the items in my online shop are available for FREE Click & Collect from my pop-up at The Glades! 

Specify by email or at check out your preferred collection time and day, and I will contact you to arrange the most convenient pick up.

Un-framed prints will be packaged flat in a protective sleeve with hard board backing and presented in a 100% recycled carrier bag. If you would prefer to take your prints away in a postal tube, let me know in the note section at check out.
Standard delivery 
£3.99

Standard delivery items will be packaged safely and securely in low-waste packaging and dispatched either the same or next working day. They should arrive in 1-3 days after dispatch.

Please note that due to prohibitive pricing I am unfortunately unable to offer delivery for frames and wrapping paper. These can be collected for FREE from my Bromley pop-up!
Signed for 1st class delivery
£5.99

Signed for 1st class delivery items will be packaged safely and securely in low-waste packaging and dispatched either the same or next working day. They should arrive in 1-2 days after dispatch, and require a signature on delivery.

Please note that due to prohibitive pricing I am unfortunately unable to offer delivery for frames and wrapping paper. These can be collected for FREE from my Bromley pop-up!
Click & Collect process

In line with government guidelines I am currently able to offer a Click & Collect service from my Bromley pop-up shop! To stay as Covid-safe as possible, please observe these simple guidelines:

1.   Specify your preferred collection time and day at check out or by email, and I will contact you to arrange the most convenient pick up

2.   On arrival please knock on the door to get my attention, then step back 2 metres

3.   I will open the door and place your order in the entrance, then step back 2 metres to allow you to safely collect it

4.   Look forward to December when we will be able to take our time and have a proper natter! 🤞

The Emma Jane Semmens pop-up shop is located in The Bromley Glades, upper mall, next door to Zara and by the big Boots - BR1 1DN
Returns

If you are not happy with your order, or need a different size of clothing, you can return it in re-saleable condition within 14 days by post or to my pop-up. Just send me an email to arrange and I will provide you with the appropriate delivery address. Please note that I am unable to refund delivery.
© Emma Jane Semmens 2020
For more information or to discuss future projects please contact ejsemmens1@gmail.com +44 7930 404348